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Eureka Forbes Complaints & Reviews - Non-refund of advance after taking full payment


Eureka Forbes,Jaipur,Rajasthan,India

Location: Jaipur,Rajasthan,India
 sharma1102 on 30-12-16
Non-refund of advance after taking full payment
They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.
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