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eBay Complaints & Reviews - Returns/Refunds

 

eBay,Chennai,Tamil Nadu,India

Location: Chennai,Tamil Nadu,India
 Parvathy Sanil on 19-08-17
Returns/Refunds
I had ordered a Woodland shoe worth ₹3,689 for my fiance as a surprise birthday gift. His usual size is 7, so I ordered the same size. Unfortunately, it was very tight for him. Hence, I opted for a return and refund option as the product was under eBay guarantee.

But the eBay customer service informs me that since I ordered size 7 and received the same product as I ordered, I am not eligible for the return and refund of the item.

This is so ridiculous as I had no idea the shoe will be tight for him. eBay is not at all helping me to solve this issue and the customer care wants to close the claim. I asked them not to close the claim without a resolution and still the did not listen to me.

Please help me by doing the needful.
 
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Comments

3 Months ago by Ebay_India (Neutral)
Dear Parvathy Sanil,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

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