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DSK Toyota Complaints & Reviews - Car dashboard and CD player damaged at service center

 

DSK Toyota,Pune,Maharastra,India

Location: Pune,Maharastra,India
 san_bec on 02-09-16
Car dashboard and CD player damaged at service center
Car dashboard and CD player damaged at service center
I have given my Toyota Corolla for service at DSK Toyota Bawdhan center. As per the Toyota Airbag campaign they opened by the dash board and they couldn't fix the dashboard properly. There was opening thru which outside dust and bonnet light was coming inside. Post that I have taken the car 5 to 6 times to service center to fix the issue. Thy always create another issue. last time they have damaged the CD player and dashboard. photo attached. Most unfortunate is their customer care head and Service dept GM is so unprofessional that they are not even ready to accept the mistake and giving me baseless justification. I have complained at voc@toyota-kirloskar.co.in (compliant no: TCM0816196094) however the response from them is also very slow. I never expect such service from Toyota and any of its dealer. Not sure why management school still teach TQM. Is this a service of six sigma level?
 
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